Privacy Policy

A legal disclaimer

This Privacy Notice is issued by Custom Chemistry (Pty) Ltd and its subsidiaries in accordance with the Protection of Personal Information Act (POPIA) and other relevant legislation. By engaging with us as a client or supplier, you acknowledge and agree to the collection, processing, and sharing of your personal and, where applicable, special personal information for legitimate business purposes, legal compliance, and service delivery. We may collect information directly from you or through our interactions and retain such data for as long as necessary for legal, operational, and compliance reasons. We implement strict security measures and limit access to authorized personnel only. You have rights under POPIA to access, correct, delete, or restrict the use of your personal information and to object to its processing. Custom Chemistry may update this notice periodically. For questions or concerns, contact accounts@customchemistry.co.za or the Information Regulator of South Africa.

Custom Chemistry cares about your privacy. We collect and use your personal information—like your name, contact details, or banking info—so we can do business with you, such as providing services, making payments, and staying compliant with legal requirements. Sometimes, we also collect sensitive information (like health or race) but only if it's absolutely necessary and allowed by law. We only share your data with trusted service providers, legal authorities, or as required by law. You have rights, including asking us what data we hold, correcting it, or requesting deletion. We protect your data with strong security systems and only keep it as long as needed. We don’t send your info outside South Africa. If we make big changes to this policy, we’ll let you know. For any questions or requests, you can contact us or the South African Information Regulator. Your trust is important to us, and we take your privacy seriously.